Request Data Deletion

Request Deletion of Your Data Associated with PortalPix

This page is for users of PortalPix (developed by LENDORA-24 SQUARE LIMITED) who wish to request the deletion of data associated with their device ID.

Our app does not require traditional account registration (no email, username, or password). Instead, it uses a device-based identifier (ID) generated after device login. If you have uninstalled the app or no longer wish your data to be retained, you can request deletion here.

How to Request Data Deletion

Send an email to [email protected].

Use the subject line:

Data Deletion Request - PortalPix

In the email body, please include:

Your Device ID
Any other identifying information that can help us locate your data
Optional: Reason for request

You can use the button below to open a pre-filled email:

Send deletion request

We will process your request within 7 business days and send a confirmation email once completed.

What Data Will Be Deleted

Data associated with your Device ID stored on our servers (including usage records, preferences, any content linked to the ID, etc.)
Any other personal or device-related data we hold that can be linked to your Device ID

What Data May Be Retained

Data we are legally required to keep (e.g., for fraud prevention, security, or regulatory compliance)
Anonymized / aggregated data that can no longer identify your device or you

Data retention period for any retained information will be as stated in our Privacy Policy.

Important Notes

This action is permanent and cannot be undone.
Deleting the data associated with your Device ID will not prevent the app from generating a new ID if you reinstall and use it again.
If you still have the app installed, you may also clear app data or uninstall the app to remove local data.